WHy are pictures coming through as white boxes on Thunderbird?

  1.    16 Sep 2018 #1

    WHy are pictures coming through as white boxes on Thunderbird?

    Things are fine on my laptop, and I had no problems on my old Dell desktop. But I just got a new Dell desktop and in my Thunderbird account on that the pictures are coming through as white boxes. I figure there must be a setting that I have wrong but don't know where to look. I've clicked all over the place.

    I've gone to the Mozilla forum but no help so far. I was hoping someone here might have had the same problem and knows what the fix is.
      My ComputersSystem Spec

  2. Caledon Ken's Avatar
    Posts : 12,303
    Windows 10 Pro x64 Build 1809
       16 Sep 2018 #2

    Hi Nikilet.

    If you click on "View" in the menu bar do you have a check mark beside "Display Attachments Inline" ?

      My ComputerSystem Spec

  3.    16 Sep 2018 #3

    Yes, that is checked.
      My ComputersSystem Spec

  4. Berton's Avatar
    Posts : 5,877
    Win10 Home and Pro, Win10 Insider Preview, WinXP Home Premium, Linux Mint
       16 Sep 2018 #4

    Is the problem with all messages containing an attachment or just a few/some?
      My ComputerSystem Spec

  5.    16 Sep 2018 #5

    Hey Nikilet,
    Check Tools > Options > Privacy and see if "Allow Remote Content in Message" is checked.

    Note: You can click on the link below the setting to read more about it.
      My ComputersSystem Spec

  6. Caledon Ken's Avatar
    Posts : 12,303
    Windows 10 Pro x64 Build 1809
       17 Sep 2018 #6

    Might also ask... what AV product(s) are you using?
      My ComputerSystem Spec


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