Windows 10: BSOD (Video tdr failure) and error 43 Device Manager

  1. ntd252's Avatar
    Posts : 20
    Windows 7/Windows 10 1709 Dual boot
       17 Apr 2018 #1

    BSOD (Video tdr failure) and error 43 Device Manager


    Hello everyone!
    Iím using Dell Vostro 5470, Windows 10 64bit with 16299.371 build.
    Recently, I get an error in Device Manager, in Nvidia VGA driver.
    Click image for larger version. 

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    Then I uninstall thedriver and reinstall the newest version it from Geforce site. It doesnít help.
    Then I reinstall BIOS (The latest BIOS version). I reinstall because I read in Dellf orum thatís a solution for similar problem. It works, the error has gone. But after a few hours working with Autodesk softwares, I get blue screen.
    Video tdr failure
    Nvlddmkm.sys
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    Each time I reinstall BIOS, the error has gone for a few moments, then blue screen happens.
    In the past, the 43 error in driver had happened, and at that time I reinstalled NvidiaVGA driver from Dell support site and it was resolved. After that Windows Update updated the driver, then I couldnít use installing Dell driver method. Only reinstalling BIOS works, but justt emporarily. Nothing in Minidump folder. I have run sfc /scannow and DISM restore health but it canít fix blue screen.
    Hope to hear the solution from you!
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 3,561
    64bit Win 10 Pro ver 1803 Build 17134.285 and W10 Insider Build 18234
       18 Apr 2018 #2

    Please follow the BSOD Posting instructions and use the beta10 log collector provided at the end of those instructions.
      My ComputersSystem Spec

  3. ntd252's Avatar
    Posts : 20
    Windows 7/Windows 10 1709 Dual boot
    Thread Starter
       19 Apr 2018 #3

    philc43 said: View Post
    Please follow the BSOD Posting instructions and use the beta10 log collector provided at the end of those instructions.
    Here is the log file. Hope you will find the problem!

    HOANGPHI-Thu_04_19_2018_164000_59.zip
      My ComputerSystem Spec

  4. philc43's Avatar
    Posts : 3,561
    64bit Win 10 Pro ver 1803 Build 17134.285 and W10 Insider Build 18234
       20 Apr 2018 #4

    I was hoping you would use the beta10 log collector.
      My ComputersSystem Spec

  5. ntd252's Avatar
    Posts : 20
    Windows 7/Windows 10 1709 Dual boot
    Thread Starter
       20 Apr 2018 #5

    philc43 said: View Post
    I was hoping you would use the beta10 log collector.
    Oh really sorry, I did use that, but forget to attach!
    HOANGPHI (2018-04-20 12 56).zip
      My ComputerSystem Spec

  6. philc43's Avatar
    Posts : 3,561
    64bit Win 10 Pro ver 1803 Build 17134.285 and W10 Insider Build 18234
       21 Apr 2018 #6

    I can see that a lot of errors are being detected on your Harddisk1 (WDC WD10SPCX-75K)




    BSOD (Video tdr failure) and error 43 Device Manager Diagnostics Test BSOD (Video tdr failure) and error 43 Device Manager
     HDD TEST

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.
      My ComputersSystem Spec

  7. philc43's Avatar
    Posts : 3,561
    64bit Win 10 Pro ver 1803 Build 17134.285 and W10 Insider Build 18234
       21 Apr 2018 #7

    As a far as I can tell the bluescreens are all due to Video TDR Failure but there are no mini-dumps to help with the debugging.

    The usual approach for 0x116 bugchecks is to thoroughly check the graphics card. Re-seat it; clean the fans and heatsink, work on trying different graphics drivers, and if none of that works then try a different card to see if the original card may be faulty.
      My ComputersSystem Spec

  8. ntd252's Avatar
    Posts : 20
    Windows 7/Windows 10 1709 Dual boot
    Thread Starter
       21 Apr 2018 #8

    Thank you!

    After using Nvidia driver from Dell (10.x.y.z this version was from 2015), I haven't seen blue screen up until now. However, I can't run my game (Cities Skylines), it has a crash window when I try to open it.

    Then I update the Nvidia (update, just download the newest version from Nvidia and install, I don't uninstall the old driver). This version is 23.x.y.z and in 2018. (sorry for x, y, z, I don't open this PC when replying this thread).

    The newest version from Nvidia hasn't caused blue screen up until now (even when I render, remember the driver version causing blue screen in my first post was the same). And I can run my game.

    I get good Health for the 240 GB SSD, but very bad result for the HDD 1000 GB (my PC has two drives). The software can't run benchmark for the HDD, it can't even get the health information (run error, test aborted)

    Click image for larger version. 

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      My ComputerSystem Spec


 

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