BSOD while on chrome, skype and league client open Solved

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  1. Posts : 13
    64-Bit Windows 10 Home
    Thread Starter
       03 May 2018 #11

    Virtual memory

    this is an image of the virtual memory.Click image for larger version. 

Name:	virtual memory.png 
Views:	1 
Size:	18.3 KB 
ID:	187219
    I dont know the exact number for the drivers that got updated by these programs but i basically updated the recommended ones that the program was telling me they where not up to date.
      My ComputerSystem Spec

  2. Posts : 13
    64-Bit Windows 10 Home
    Thread Starter
       03 May 2018 #12

    Latest Logs with Log collector v2

      My ComputerSystem Spec

  3. Posts : 21,739
    windows 10 professional version 1607 build 14393.969 64 bit
       03 May 2018 #13

    1) Uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
    2) Re-install the Nvidia GPU driver from the Nvidia website
    3) Make sure that you check the clean install box and if available install the physx driver.
    Display Driver Uninstaller Download version (or a newer version if available)
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    Download Display Driver Uninstaller - MajorGeeks

    4) Open file explorer > this PC > C: > in the right upper corner search for C:\windows\memory.dmp > zip > post a one drive or drop box share link into the thread.
    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 05/03/2018 19:20:18
    Size on disk: 1147 MB

    5) Uninstall: Advanced SystemCare 11 IObit

    nvlddmkm.sys Sun Apr 22 01:45:25 2018 (5ADC2F85)
    Name    NVIDIA GeForce GTX 770PNP Device ID    PCI\VEN_10DE&DEV_1184&SUBSYS_11841569&REV_A1\4&CD6A312&0&0008
    Adapter Type    GeForce GTX 770, NVIDIA compatible
    Adapter Description    NVIDIA GeForce GTX 770
    Adapter RAM    (1,048,576) bytes
    Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2a800e6ebddb7f48\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2a800e6ebddb7f48\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2a800e6ebddb7f48\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2a800e6ebddb7f48\nvldumdx.dll
    Driver Version
    INF File    oem3.inf (Section006 section)
    Color Planes    Not Available
    Color Table Entries    4294967296
    Resolution    1920 x 1080 x 60 hertz
    Bits/Pixel    32
    Memory Address    0xF6000000-0xF6FFFFFF
    Memory Address    0xE8000000-0xEFFFFFFF
    Memory Address    0xF0000000-0xF1FFFFFF
    I/O Port    0x0000E000-0x0000E07F
    IRQ Channel    IRQ 16
    I/O Port    0x000003B0-0x000003BB
    I/O Port    0x000003C0-0x000003DF
    Memory Address    0xA0000-0xBFFFF
    Driver    c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_2a800e6ebddb7f48\nvlddmkm.sys (, 16.37 MB (17,161,872 bytes), 4/29/2018 7:51 PM)
    Last edited by zbook; 03 May 2018 at 13:06.
      My ComputerSystem Spec

  4. Posts : 13
    64-Bit Windows 10 Home
    Thread Starter
       03 May 2018 #14

    Command prompt scans

    Windows PowerShellCopyright (C) Microsoft Corporation. All rights reserved.PS C:\WINDOWS\system32> sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.PS C:\WINDOWS\system32> dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.16299.15Image Version: 10.0.16299.371[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.PS C:\WINDOWS\system32> chkdsk /scanThe type of the file system is NTFS.Stage 1: Examining basic file system structure ... 881152 file records processed.File verification completed. 16093 large file records processed. 0 bad file records processed.Stage 2: Examining file name linkage ... 17335 reparse records processed. 1031792 index entries processed.Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found. 17335 reparse records processed.Stage 3: Examining security descriptors ...Security descriptor verification completed. 75321 data files processed.CHKDSK is verifying Usn Journal... 38242240 USN bytes processed.Usn Journal verification completed.Windows has scanned the file system and found no problems.No further action is required. 975701966 KB total disk space. 214988656 KB in 216383 files. 151648 KB in 75322 indexes. 0 KB in bad sectors. 1021270 KB in use by the system. 65536 KB occupied by the log file. 759540392 KB available on disk. 4096 bytes in each allocation unit. 243925491 total allocation units on disk. 189885098 allocation units available on disk.PS C:\WINDOWS\system32>
      My ComputerSystem Spec

  5. Posts : 13
    64-Bit Windows 10 Home
    Thread Starter
       03 May 2018 #15

    the memory dmp dropbox link

      My ComputerSystem Spec

  6. Posts : 21,739
    windows 10 professional version 1607 build 14393.969 64 bit
       05 May 2018 #16

    Please post a beta log collector zip with each new dump.
    Also for any new BSOD dumps please post a memory dump.

    Debug session time: Thu May 3 11:18:43.907 2018 (UTC - 5:00)
    nvlddmkm.sys Sun Apr 22 01:45:25 2018 (5ADC2F85)

    Use DDU to uninstall the Nvidia GPU.
    Look for a rolled back driver other than:
    Re-install a replacement driver from the Nvidia website.
    Look for a friend, neighbor, relative, or local computer store to swap the Nvidia GPU card.
    Make two tests:
    a) Test the GPU card from the problematic card in another computer.
    b) Test another Nvidia GPU card in the problematic comptuer.
    Last edited by zbook; 05 May 2018 at 04:05.
      My ComputerSystem Spec

  7. Posts : 13
    64-Bit Windows 10 Home
    Thread Starter
       05 May 2018 #17

    Seems fine for now

    I unninstalled the gpu drivers with the DDu and intalled the lattest from the nvidia site and all thinks semm good.i will repost if anythin happens.
      My ComputerSystem Spec

  8. Posts : 13
    64-Bit Windows 10 Home
    Thread Starter
       17 May 2018 #18

    just had a bsod

    Here is the log collector files

    DESKTOP-QBN8TTG (2018-05-17 15 37).zip

    Dont know if it helps but on the bdof on thne description it was written k mode exception not handled.
      My ComputerSystem Spec

  9. Posts : 21,739
    windows 10 professional version 1607 build 14393.969 64 bit
       17 May 2018 #19

    Open file explorer > this PC > C: > in the right upper corner search for: c:\windows\memory.dmp > zip > post into the thread
    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 05/17/2018 14:47:18
    Size on disk: 1054 MB

    When available please post an image of the Memtest86+ version 5.1 test results for 8 or more passes from post #9.
    Memtest86+ - Advanced Memory Diagnostic Tool
    MemTest86+ - Test RAM | Windows 10 Tutorials

    Please indicate the progress with all of the steps in post #9.
      My ComputerSystem Spec

  10. Posts : 13
    64-Bit Windows 10 Home
    Thread Starter
       17 May 2018 #20

    memory dump zip

    i cant upload the memory dump zip file there is an error popping all the time
      My ComputerSystem Spec

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