BSOD after doing a clean install while installing Steam games

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  1.    30 Jul 2018 #1

    BSOD after doing a clean install while installing Steam games


    Alienware M17xR3
    Windows 10 Home

    My computer was running terribly slow, so I made a backup and did a clean install. Shortly after completing, I started downloading Dota 2 from Steam and also tried installing Fortnite, but my computer crashed. I didn't manage to catch the error code exactly on the blue screen, something related to power?
      My ComputerSystem Spec

  2.    31 Jul 2018 #2

    Attention:

    Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

    If you need to add new information, please make a new post in your initial BSOD thread. Please do not make an extra new thread.
      My ComputerSystem Spec

  3.    01 Aug 2018 #3

    Forgot to upload the log initially. I've attached it to this reply.
    BSOD after doing a clean install while installing Steam games Attached Files
      My ComputerSystem Spec

  4. Ztruker's Avatar
    Posts : 6,758
    Windows 10 Pro X64 1809 17763.134
       01 Aug 2018 #4

    Dump indicates a problem with nvlddmkm.sys.
    Code:
    BugCheck 9F, {3, ffff8b06aa573060, fffff507d6e538d0, ffff8b06aaf61a40}
    Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nvdmi.inf_amd64_c233cfefefb29ded\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    This is part of your NVIDIA GeForce GTX 560M driver.

    According to the dump your driver is dated Tue Oct 18 12:15:45 2016 but according to the Dxdiag output you have version 391.35 dated 3/22/2018. Don't understand why the dump is showing a date different than the Dxdiag output. 391.35 is the latest driver available for your video card.

    I suggest completely uninstalling the Nvidia display drivers using Display Driver Uninstaller (DDU) from WagnardMobile (near bottom of page) then download (again) the latest driver for you Nvidia card here: NVIDIA Driver Downloads

    Then do a custom install of only the NVidia graphics driver and the PhysX driver.

    See if that gets rid of the problem.
      My ComputersSystem Spec

  5.    01 Aug 2018 #5

    Ztruker said: View Post
    Dump indicates a problem with nvlddmkm.sys.
    Code:
    BugCheck 9F, {3, ffff8b06aa573060, fffff507d6e538d0, ffff8b06aaf61a40}
    Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nvdmi.inf_amd64_c233cfefefb29ded\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    This is part of your NVIDIA GeForce GTX 560M driver.

    According to the dump your driver is dated Tue Oct 18 12:15:45 2016 but according to the Dxdiag output you have version 391.35 dated 3/22/2018. Don't understand why the dump is showing a date different than the Dxdiag output. 391.35 is the latest driver available for your video card.

    I suggest completely uninstalling the Nvidia display drivers using Display Driver Uninstaller (DDU) from WagnardMobile (near bottom of page) then download (again) the latest driver for you Nvidia card here: NVIDIA Driver Downloads

    Then do a custom install of only the NVidia graphics driver and the PhysX driver.

    See if that gets rid of the problem.
    It might have been because I ran the log collector, installed the latest driver, and then figured I should re-run the log collector because I just installed something. I will try your suggestion though.
      My ComputerSystem Spec

  6.    01 Aug 2018 #6

    Do you think there might be another issue besides something related to the graphics drivers?
      My ComputerSystem Spec

  7. Ztruker's Avatar
    Posts : 6,758
    Windows 10 Pro X64 1809 17763.134
       01 Aug 2018 #7

    Possible, yes, but nothing in the dump indicates another cause.

    Are you doing any overclocking of CPU or memory? If so, setting them to their nominal values might also help.
    Not sure if you can do this with an Alienware laptop, just a thought though.
      My ComputersSystem Spec

  8.    02 Aug 2018 #8

    Ztruker said: View Post
    Possible, yes, but nothing in the dump indicates another cause.

    Are you doing any overclocking of CPU or memory? If so, setting them to their nominal values might also help.
    Not sure if you can do this with an Alienware laptop, just a thought though.
    No, I'm not overclocking. How do I use the DDU tool? I did the clean and restart option, but I just checked device manager and I see that the Nvidia driver is still installed
      My ComputerSystem Spec

  9. Ztruker's Avatar
    Posts : 6,758
    Windows 10 Pro X64 1809 17763.134
       02 Aug 2018 #9

    There is a DDU Guide/Tutorial on the same page you download it from.
      My ComputersSystem Spec

  10.    02 Aug 2018 #10

    Display Driver Uninstaller: How to use
    Display Driver Uninstaller (DDU) is a small software that can help the user to uninstall the display driver from the users PC. It can uninstall the driver for all the lead display chip developers, viz. Nvidia, AMD and Intel.
      My ComputerSystem Spec


 
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