Machine_check_exception BSOD (hal.dll error)

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  1. Posts : 10
    Microsoft Windows 10 Pro 64-bit 17134 Multiprocessor Free
       11 Aug 2018 #1

    Machine_check_exception BSOD (hal.dll error)


    Hello all,

    I've had a problem tonight that has happened before, but usually not so much that is causes a blue screen. (Usually just computer lag, very slow mouse cursor, any graphics being shown slow down) Correct me if I'm wrong, but this sounds it could be a RAM related issue just based on my experience being into computers since I was a teenager (28 now). However, I'd like to be sure and get help from people who I know, know more.

    So what happened tonight when I blue screened was I had Hearthstone open, with Firefox and over 150 tabs open (normal for me) and I blue screened. Something I noticed was that many of my programs crashed before I blue screened (ethernet driver, printer driver, etc.) I then tried to recreate the problem, and was successful after turning paging back on so I could actually make a dump file. Booted up BlueScreenView and saw that it was hal.dll.

    I use my PC regularly for multitasking with games + browsers open all the time, and usually don't have much of an issue. Is this an issue even with 16 GB ram? Most of the time my set up is the game I'm playing open on monitor 1, and my browser open on monitor 2. After reading up similar problems before posting this I noticed that that the dump file is always requested to be debugged, so that's why I'm here. (BTW, I looked into doing that briefly but I'm not sure - how complicated is it to do it yourself? I've never done it before clearly)

    I have attached my dump file along with all the other stuff in the zip below.


    Specs if needed:

    I had a completely different issue back in June where my computer would just turn off seemingly randomly. I got a new graphics card and that one problem has since gone away. I couldn't figure out WTF was going on for the longest time. That is why there is so much information listed with each component.

    16 GB RAM (4x4x4x4) DDR 3 RipJaws. 2 sticks are from an older set, two are from a newer one. Same model - Despite this there are some small discrepancies between specs. Have tested in Memtest 64+ overnight multiple times both with all 4 in and found no issues. After I tested each one individually (but only for a couple hours instead of all night). There may configurations of this RAM set up that could be explored more.

    Asus Phoenix GTX 1050TI just recently got used and has breathed new life into my system after using an older 470 SC for quite a few years.

    i7-950 - Apparently not compatible with the Intel processor diagnostic utility? I tried to run it anyways and got an IMC test failure. Applied new thermal paste to it about two months ago. Haven't had it overclocked in a very long time, stock speed.

    EVGA SLI3 Mobo - don't think they make updates for this anymore. Also the part that I had tested the least. (How do you test of a MOBO without having another one?)

    Corsair TX 750 PSU

    1 TB Samsung Spinpoint F3

    1 TB WDD Blue

    120 GB Kingston HyperX SSD - Has OS on it
    Checked all hard drives again in crystal disk info and they're all rated as "Good" still, as usual.

    Let me know if you need anymore information. Thank you.
    Machine_check_exception BSOD (hal.dll error) Attached Files
      My ComputerSystem Spec


  2. Posts : 22,064
    windows 10 professional version 1607 build 14393.969 64 bit
       11 Aug 2018 #2

    See rule #4:

    /misc.php?do=showrules

    No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.

    Remove all pirated software, crack, and tools to bypass the license activation for Microsoft and non-Microsoft software
      My ComputerSystem Spec


  3. Posts : 10
    Microsoft Windows 10 Pro 64-bit 17134 Multiprocessor Free
    Thread Starter
       11 Aug 2018 #3

    I tried to PM you about this but can't since my account is under 4 days old. What specifically are you talking about? I have a legitimate copy of windows 10 pro, I can literally take a picture of the sticker with the details blacked out if you need me to.
      My ComputerSystem Spec


  4. Posts : 22,064
    windows 10 professional version 1607 build 14393.969 64 bit
       11 Aug 2018 #4

    Adobe software.
      My ComputerSystem Spec


  5. Posts : 10
    Microsoft Windows 10 Pro 64-bit 17134 Multiprocessor Free
    Thread Starter
       11 Aug 2018 #5

    Alright, hopefully this works.

    If that one is OK, I have an update since yesterday. This may possibly be a more serious problem than I thought. Today it happened again just a bit ago. I just had firefox open, closed it, and the computer froze first and blue screened with the machine_check_exception again.

    After that I rebooted, the computer shut down before it booted into windows, I rebooted again and it worked this time. However, after it got into windows it happened again - this time it was a different error though, clock_watchdog_timeout instead.

    After that happened the computer would boot up, but it wouldn't go past verifying dmi pool data in my bootup process. So I removed all extra things plugged into my usb ports. I'm somehow here now with it working again, for who knows how long. I checked in BlueScreenView again, and it seems that when my machine turned off after the clock_watchdog_timeout bsod occured, it may have not dumped properly since it would not show up in the program at all, while the other two dumps did.

    ****. Great way to spend the first day of my weekend. Please help me out.
    Machine_check_exception BSOD (hal.dll error) Attached Files
      My ComputerSystem Spec


  6. Posts : 22,064
    windows 10 professional version 1607 build 14393.969 64 bit
       11 Aug 2018 #6

    The logs still display piracy/crack.
      My ComputerSystem Spec


  7. Posts : 10
    Microsoft Windows 10 Pro 64-bit 17134 Multiprocessor Free
    Thread Starter
       11 Aug 2018 #7

    Ok, I removed all adobe software aside from reader, shockwave, and flash player now. If there are any more problems let me know.
    Machine_check_exception BSOD (hal.dll error) Attached Files
      My ComputerSystem Spec


  8. Posts : 22,064
    windows 10 professional version 1607 build 14393.969 64 bit
       11 Aug 2018 #8

    The hosts file has not yet been cleaned.
      My ComputerSystem Spec


  9. Posts : 10
    Microsoft Windows 10 Pro 64-bit 17134 Multiprocessor Free
    Thread Starter
       11 Aug 2018 #9

    Ok, I think this should do.
    Machine_check_exception BSOD (hal.dll error) Attached Files
      My ComputerSystem Spec


  10. Posts : 22,064
    windows 10 professional version 1607 build 14393.969 64 bit
       11 Aug 2018 #10

    1) Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    2) Identify all of the drivers installed using: Driver Easy 5.6.4
    3) Post a list of the drivers into the thread
    4) Uninstall all of these drivers
    5) If you are not able to find a list of these drivers then identify the date of the installation and perform a system restore to a date prior to the installation of this software.
    System Restore Windows 10
    6) Sometimes a clean install is needed to remove the drivers and any unknown files
    Clean Install Windows 10

    7) Open administrative command prompt and type or copy and paste:
    8) sfc /scannow
    9) dism /online /cleanup-image /restorehealth
    10) chkdsk /scan
    11) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    12) Make sure that there is no over clocking while troubleshooting.

    13) Sometimes there are problems in the bios that produce bsod.
    The BIOS: Version/Date Phoenix Technologies, LTD 6.00 PG, 3/29/2011
    14) Please check to see if this is the most up to date version.

    15) Open the website for the computer or motherboard manufacturer to view the drivers and post a URL or hyperlink into the thread.

    16) To ensure that there are no improper bios settings please reset the bios.
    17) Sometimes there can be failure to boot after resetting the bios.
    18) Backup the computer files to another drive or to the cloud.
    19) Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Macrium Reflect Free

    20) And please create a brand new restore point.

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    https://www.howtogeek.com/131623/how...bios-settings/
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    21) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    22) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread

    23) Download and install: Everything: voidtools
    24) Use everything to search for: win32k.sys-20180808-0017.dmp > zip > post a one drive or drop box share link into the therad
    win32k.sys-20180808-0017.dmp
    8/8/2018 7:52:17 AM
    size: 1019.68 MB

    25) Make free space on C: so that there is 30 - 35 GB free space during the troubleshooting
    Drive: C:
    Free Space: 23.7 GB
    Total Space: 113.9 GB
    File System: NTFS
    Model: KINGSTON SH103S3120G



    Code:
    8/11/2018 1:08 PM	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 9c
    P2: 0
    P3: ffffdf8097d55d80
    P4: 0
    P5: 0
    P6: 10_0_17134
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\081018-14625-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-18359-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6745.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6765.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6784.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER67A4.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9c_fdea3a7af739a9d9889ecc7e5e78296babe14_00000000_cab_2e7050da
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 4a441444-34bb-47a0-9ff5-698f689e17d9
    Report Status: 2049
    Hashed bucket: 
    Cab Guid: 0
    8/11/2018 3:36 AM	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 9c
    P2: 0
    P3: ffffdf8097d55d80
    P4: 0
    P5: 0
    P6: 10_0_17134
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\081018-14625-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-18359-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6745.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6765.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6784.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER67A4.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_9c_fdea3a7af739a9d9889ecc7e5e78296babe14_00000000_039067b2
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 4a441444-34bb-47a0-9ff5-698f689e17d9
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
    Code:
    Event[2731]:
      Log Name: System
      Source: AFD
      Date: 2018-08-11T16:28:15.540
      Event ID: 16001
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: ssdwin-PC
      Description: 
    A TDI filter (\Driver\nltdi) was detected. This filter has not been certified by Microsoft and may cause system instability.
    Code:
    nltdi.sys
    NetLimiter
    http://www.netlimiter.com/download.php
    Code:
    Event[1529]:
      Log Name: System
      Source: Service Control Manager
      Date: 2018-07-29T14:56:45.676
      Event ID: 7023
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: ssdwin-PC
      Description: 
    The Windows Error Reporting Service service terminated with the following error: 
    The paging file is too small for this operation to complete.

    Code:
    Event[1525]:
      Log Name: System
      Source: Microsoft-Windows-Resource-Exhaustion-Detector
      Date: 2018-07-29T13:36:39.511
      Event ID: 2004
      Task: Resource Exhaustion Diagnosis Events
      Level: Warning
      Opcode: Contains the results of the diagnosis.
      Keyword: Events related to exhaustion of system commit limit (virtual memory).
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: ssdwin-PC
      Description: 
    Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: firefox.exe (15684) consumed 811307008 bytes, firefox.exe (6736) consumed 684523520 bytes, and firefox.exe (260) consumed 651292672 bytes.
    Code:
    Event[312]:
      Log Name: System
      Source: SbieDrv
      Date: 2018-07-14T21:54:13.324
      Event ID: 1103
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: ssdwin-PC
      Description: 
    SBIE1103 Sandboxie driver (SbieDrv) version 4.04 failed to start
    Code:
    SbieDrv.sys
    Sandboxie Kernel Mode Driver
    http://www.sandboxie.com/index.php?HelpTopics
    Code:
    Windows Error Reporting:
    +++ WER0 +++:
    Fault bucket , type 0
    Event Name: AppHangB1
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: DriverEasy.exe
    P2: 5.6.4.0
    P3: 5b59ab4f
    P4: 89f9
    P5: 134217984
    P6: 
    P7: 
    P8: 
    P9: 
    P10:
      My ComputerSystem Spec


 
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