Windows 10: Mouse optic sensor keeps dying

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  1. Posts : 12
    Microsoft Windows 10 Pro 64-bit 16299 Multiprocessor Free
       09 May 2018 #1

    Mouse optic sensor keeps dying


    Hello guys !
    I have a Steelseries rival 100 and it seems like is broken but apparently it's not.
    The steelseries guys told me some tips to solve this problem , it didn't work and they said to send the mouse to warranty.
    I sent it to warranty and they said it's ok and sent it back to me.
    The mouse either stops working (if i look under the mouse , the red light dissapears ;and i need to reconnect it to fix it ) or it reconnects randomly.
    I tried installing a new os like 3 times , nothing changed ( win 7,8.1,10)
    The steelseries guys told me some tips to solve this problem , it didn't work and they said to send the mouse to warranty.

    I tried another mouse and it did the same problem , i tried again another mouse and everything works fine. It doesn't make sense...
      My ComputerSystem Spec


  2. Posts : 8,169
    Windows 10 Pro x64 Build 1803
       15 May 2018 #2

    Hi Sikoo.

    Open up device manager, find your mouse, open properties, Power Management Tab, and disable the ability to shut off device to save power.

    Does your mouse have specific drivers and are you loading them?

    Under Advance Power options you will see a heading USB settings. Disable USB Selective suspend setting.
      My ComputerSystem Spec


  3. Posts : 12
    Microsoft Windows 10 Pro 64-bit 16299 Multiprocessor Free
    Thread Starter
       15 May 2018 #3

    My mouse is not showing up in device manager but all the usb things have the shutdown ability disabled.Also ,the human interface devices have this ability disabled.
    Selective suspend is disabled.
    My mouse has a driver (Steelseries engine 3) and yes i'm loading it.
    I changed the psu like 4 days ago (old one 450W - new one 500W) and the problem happens more rarely but it still happens ..so...
      My ComputerSystem Spec


  4. Posts : 8,169
    Windows 10 Pro x64 Build 1803
       15 May 2018 #4

    So what driver is showing in device manager for the mouse?

    Don't know a lot about this mouse but there appears to be software with it. Does the steelseries Engine recognize your mouse?
      My ComputerSystem Spec


  5. Posts : 12
    Microsoft Windows 10 Pro 64-bit 16299 Multiprocessor Free
    Thread Starter
       16 May 2018 #5

    Yes ,my mouse shows up in steelseries engine and it's working.
    In device manager i don't have any steelseries device showing up ....just the regular ones.
      My ComputerSystem Spec


  6. Posts : 8,169
    Windows 10 Pro x64 Build 1803
       16 May 2018 #6

    So you said earlier you loaded drivers for mouse yet they don't show in device manager? Interesting.

    Are there any port restrictions or recommendations, like use a USB 2.0 port?
      My ComputerSystem Spec


  7. Posts : 12
    Microsoft Windows 10 Pro 64-bit 16299 Multiprocessor Free
    Thread Starter
       16 May 2018 #7

    On windows 7 (currently installed) the drivers don't show up in device manager but on win 10 they do but the problem still persists .
    And i don't think i have any port restriction.
      My ComputerSystem Spec


  8. Posts : 12
    Microsoft Windows 10 Pro 64-bit 16299 Multiprocessor Free
    Thread Starter
       16 May 2018 #8

    The problem started to happen very often again.. like 5 times in 3 minutes.
      My ComputerSystem Spec


  9. Posts : 8,169
    Windows 10 Pro x64 Build 1803
       16 May 2018 #9

    For giggles could you try a USB 2.0 port directly connected to Motherboard (hoping cable is long enough).
      My ComputerSystem Spec


  10. Posts : 12
    Microsoft Windows 10 Pro 64-bit 16299 Multiprocessor Free
    Thread Starter
       17 May 2018 #10

    I don't know how.
    Other thing i forgot to mention, if i connect another mouse it works fine , but if i connect again another mouse it doesn't work. It's like 50%/50%...
      My ComputerSystem Spec


 
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