Windows 10: Cannot print after update to version 1803 Solved

  1.    12 Jun 2018 #1

    Cannot print after update to version 1803


    Several people I help with their computers have lost the ability to print after the April/May 2018 update to version 1803. Some of them tell me the problem 'fixed itself' after a couple days. Three people still cannot print after a couple weeks.

    One person has an HP Color Laserjet and a Savin Color Laserjet, both network printers. When trying to print to either printer, Windows immediately comes back with a message that says "problem initializing current printer - check settings". I have tried clearing the printer spool folder contents, uninstalling/reinstalling the printer software (also tried compatibility mode installation), and running the troubleshooter. Nothing has worked. Windows 'sees' the printers on the network, but doesn't even try to print to them. The Print Spool Service is set to automatic.

    A couple other computers have similar problems, with different printers attached.

    I cannot figure this out. The printers worked fine before the update. Any suggestions?
      My ComputerSystem Spec

  2.    13 Jun 2018 #2

    I had the same promblem and frustration for days, couldnít print after 1803 update. Found a solution from an other and it worked for me. On you pc, uninstall your printer and all related software to make it operate. Then go to the printer website to reinstall the printer. Thatís what i did and iím able again to print emails, pdfs, etc etc. Good Luck, hope this works for you and others !
      My ComputerSystem Spec

  3. hTconeM9user's Avatar
    Posts : 2,678
    Windows 10x64 Home Version 1803 (Build 17134) 345
       13 Jun 2018 #3

    Statman said: View Post
    Several people I help with their computers have lost the ability to print after the April/May 2018 update to version 1803. Some of them tell me the problem 'fixed itself' after a couple days. Three people still cannot print after a couple weeks.

    One person has an HP Color Laserjet and a Savin Color Laserjet, both network printers. When trying to print to either printer, Windows immediately comes back with a message that says "problem initializing current printer - check settings". I have tried clearing the printer spool folder contents, uninstalling/reinstalling the printer software (also tried compatibility mode installation), and running the troubleshooter. Nothing has worked. Windows 'sees' the printers on the network, but doesn't even try to print to thnt Spool Service is set to automatic.

    A couple other computers have similar problems, with different printers attached.

    I cannot figure this out. The printers worked fine before the update. Any suggestions?
    Hi have you tried running the Print and scan doctor on the HP Printer or the trouble shooter as my friend next door had trouble with 2 of his printers we ran them and it worked on both
      My ComputerSystem Spec

  4.    13 Jun 2018 #4

    For what it's worth, my printer is an Epson Workforce 840. I ran the pc's Self Diagnostic test and it still found no printer issues/no problems. Unfortunately after that scan i could still not print. Therefore i deleted my Epson software and printer and reloaded all from the Epson website. This process was the solution for me. Good luck
      My ComputerSystem Spec


  5. Posts : 4
    windows 10 pro
       14 Jun 2018 #5

    Just update or uninstall/reinstall the latest version of your printer's driver. Check the manufacturer's site for the latest drivers.
      My ComputerSystem Spec

  6. Bree's Avatar
    Posts : 8,847
    10 Home x64 (1809) (10 Pro on 2nd pc)
       14 Jun 2018 #6

    Statman said: View Post
    One person has an HP Color Laserjet...
    ...I cannot figure this out. The printers worked fine before the update...
    Welcome to TenForums @Statman


    Many HP printers only support SMB1. See this pdf for the list...
    HP said:
    The following print devices do not support SMB version 2. Disabling SMB version 1 support on servers and other networked scan destinations will cause features on these devices requiring the SMB protocol to malfunction.
    http://h10032.www1.hp.com/ctg/Manual/c05547920

    If the HP Color Laserjet is on that list, enable the SMB1 client on the PC in Windows Features. By default SMB1 is turned off in 1803.

    Click image for larger version. 

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      My ComputersSystem Spec

  7.    14 Jun 2018 #7

    Thanks, Bree.

    I thought you nailed it since the HP printers were on that list. After tweaking the SMB 1.0 settings, I re-installed the printer drivers and rebooted. But, it did not solve the issue on both computers.

    Windows 10 still refuses to print.
      My ComputerSystem Spec

  8.    15 Jun 2018 #8

    Can this be related?.
      My ComputerSystem Spec

  9.    16 Jun 2018 #9

    eLPuSHeR said: View Post
    Can this be related?.
    That was it!!! Thank you, thank you, thank you! I have struggled with this for a couple weeks. Finally a solution.
      My ComputerSystem Spec

  10.    18 Jun 2018 #10

    You are very welcome. I am glad to hear you solved it.
      My ComputerSystem Spec


 

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