Windows 10: "Windows cannot find" error after cleaning with Tuneup Solved

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  1.    02 Aug 2018 #1

    "Windows cannot find" error after cleaning with Tuneup


    I recently cleaned my laptop Win 10 OS Windows 10, version 1803 OS Build 17134.191 thru tune-up and also thru windows disk clean up and defragmented my C drive and registry.

    Everything was fine but now I'm unable to open PDF thru adobe reader although PDFs are being opened with other readers Eg. Edge, Nitro.

    And also unable to open opera browser but Firefox and edge browsers are working fine

    Click image for larger version. 

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    It keeps displaying this error (screenshot attached) and doesn't make any sense.

    How can I resolve it? I uninstalled deleted Adobe folders from Local, Roaming, and program files restarted and reinstalled even tried checking in compatibility Win 8 and run as administrator. Still no luck.
      My ComputerSystem Spec


  2. Posts : 20,810
    windows 10 professional version 1607 build 14393.969 64 bit
       02 Aug 2018 #2

    Please perform the following steps:

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) net user test /add
    6) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    7) shutdown /r
    8) When the computer reboots logon with the new user named test
    9) Open the software that you had had problems with and report the results into the thread

    10) Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums | Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    11) Open the computer manufacturer's website > support > HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support > enter the product or serial number > select the operating system > view drivers > post a URL or hyperlink into the thread
      My ComputerSystem Spec

  3.    02 Aug 2018 #3

    Thank you for your reply

    If I change my username to test maybe all the other programs might get affected? I tried the system restore to an earlier date it won't restore keeps displaying 000000x error and blames antivirus is active.
      My ComputerSystem Spec


  4. Posts : 20,810
    windows 10 professional version 1607 build 14393.969 64 bit
       02 Aug 2018 #4

    There should be no problems adding the new user.
    The new user can be deleted.
    The purpose of adding the new user is to see if the current user has corruption.

    List all of the antivirus/firewall software on the computer (always on and manual)
      My ComputerSystem Spec

  5.    02 Aug 2018 #5

    Okay, I can create a new user through change account settings as well right? I'll do it now.

    Antivirus Nod 32

    Have updated my System specs
      My ComputerSystem Spec

  6.    02 Aug 2018 #6

    I did create a new user through change account settings

    I tried to install adobe it displays adobe already installed and I opened the shortcut through search It shows the same error.
      My ComputerSystem Spec


  7. Posts : 20,810
    windows 10 professional version 1607 build 14393.969 64 bit
       02 Aug 2018 #7

    With the new user open programs that were problematic for the main user and compare. Are they the same or different?

    When available please post the results of the administrative command prompt commands.

    Run the BETA log collector and post a zip into this thread:
    /attachment...-v2-beta10.zip
    (extract > open)
      My ComputerSystem Spec

  8.    08 Aug 2018 #8

    Microsoft Windows [Version 10.0.17134.191]
    (c) 2018 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.17134.1

    Image Version: 10.0.17134.191

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\WINDOWS\system32>chkdsk /scanchkdsk /scanchkdsk /scanchkdsk /scan
    Invalid parameter - /scanchkdsk

    C:\WINDOWS\system32>
    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.
    Volume label is Windows.

    Stage 1: Examining basic file system structure ...
    425728 file records processed.
    File verification completed.
    19917 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    17298 reparse records processed.
    523284 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    17298 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    48779 data files processed.
    CHKDSK is verifying Usn Journal...
    39779856 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    478057604 KB total disk space.
    221977924 KB in 223885 files.
    160552 KB in 48780 indexes.
    0 KB in bad sectors.
    564256 KB in use by the system.
    65536 KB occupied by the log file.
    255354872 KB available on disk.

    4096 bytes in each allocation unit.
    119514401 total allocation units on disk.
    63838718 allocation units available on disk.

    C:\WINDOWS\system32>net user test /add
    The command completed successfully.


    C:\WINDOWS\system32>
      My ComputerSystem Spec


  9. Posts : 20,810
    windows 10 professional version 1607 build 14393.969 64 bit
       08 Aug 2018 #9

    The above results were good.
    Please run the beta log collector and post a zip into this thread:
    Windows 10 Help Forums
    (extract > open)
    Use the txt and images in this thread in case there are problems running the beta log collector: (post #5)
    DM Log tool problem Solved - Windows 10 Forums
      My ComputerSystem Spec

  10.    08 Aug 2018 #10

    Beta log zip attached
    "Windows cannot find" error after cleaning with Tuneup Attached Files
      My ComputerSystem Spec


 
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