Windows 10: New hardware AHCI driver is rejected by Windows 10 Installation

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  1.    14 Jun 2018 #1

    New hardware AHCI driver is rejected by Windows 10 Installation


    The mobo is an 8th generation Gigabyte B360 AORUS GAMING 3 WIFI, The mobo installation disk has the driver, [f6lpy-6\iaAHCIC.inf] and is highlighted by the Windows installation 10 process, but then it is rejected. So, downloaded every available driver but the installation rejected them all. So now I am stuck. Any suggestions please?
      My ComputerSystem Spec

  2.    15 Jun 2018 #2

    Does standard MS AHCI driver work? If so, install it first and update afterwards.
      My ComputerSystem Spec

  3.    15 Jun 2018 #3

    What is shown under IDE ATA/ATAPI Controllers in Device Manager now?
      My ComputerSystem Spec

  4.    15 Jun 2018 #4

    New hardware AHCI driver is rejected by Windows 10 Installation


    Windows 10 installation process demands the BIOS AHCI/SATA update prior to being able to start installation. The BIOS sees the SATA drives properly, but seems to have a problem with the AHCI.

    One cannot extract the missing driver from the installation files because the contents are compressed.

    The W10 installer provides a file explorer which allows me to explore the Gigabyte driver CD that came with the mobo, but won't display its own installation files. Using this file explorer, it recognizes one .inf file on the CD, but then rejects it after attempting to install it.

    Downloaded from Gigabyte all available BIOS update and driver packages for this mobo but all BIOS installations require DOS to run the .exe BIOS updater.

    Also reported the problem to Gigabyte, including all the pertinent info, but I don't expect a reply before Monday afternoon.

    Having access to a Windows 7 desktop, I will try to create a MS-DOS boot on a USB key.
      My ComputerSystem Spec


  5. Posts : 736
    Win 10 pro Upgraded from 8.1
       15 Jun 2018 #5

    Most BIOS update are run from within the BIOS itself? I'm not familiar with Gigabyte MB but if you can open the BIOS then there should be a setting there to flash and new bios and you would point it to where you have that BIOS on a USB Thumb drive. You might want to have a look in your user manual for that motherboard, the directions would be there in the BIOS section.

    It seems to me that your windows install might be looking for an IRST driver to see the drive that you want to install too. that would be Download Intel® Rapid Storage Technology (Intel® RST) User Interface and Driver and download the f6flpy-x64.zip driver unzip it to your Install USB Thumb Drive the same one you're clean installing with. Then point that driver rather than the Gigabyte drivers
      My ComputersSystem Spec

  6.    16 Jun 2018 #6

    Clintlgm, much thanks for your instructions, directions, and the link. Whatever you wrote was 100% correct, but it didn't solve the problem. This is what I've done before attempting to install the downloads.


    1. While the W10 installation USB contents are inaccessible, it does create a temporary drive (X: in my case) where it keeps the Program Files and the Windows folders. In the Windows folder, I found the INF subfolder and the installation setup scanned for an INF file for 3 hours and found nothing.
    2. Downloaded f6flpy-x64.zip + SetupRST.zip and SetupOptaneMemory.zip and extract them to three separate folders on another USB key, and it found a compatible f6flpy-x64.inf file but after scanning, it rejected it again. The f6flpy-x64 contains the identical files that are on the Gigabyte CD.
    3. Flashing the BIOS is very easy. The motherboard came with BIOS version F4 and I downloaded both F4 and F5 which is the latest available version. First re-flashed it with F4 just in case, and then with F5 but neither updates did anything regarding the missing file.
    4. I still don't know how to install SetupRST and SetupOptaneMemory, since I believe that they need a DOS bootable USB.
    Attached Thumbnails Attached Thumbnails screen_1.jpg   screen_2.jpg   screen_3.jpg   screen_4.jpg  
    Last edited by ineuw; 16 Jun 2018 at 04:45. Reason: Adding info
      My ComputerSystem Spec


  7. Posts : 469
    Windows 10 Pro x64
       16 Jun 2018 #7

    You cannot install any driver for your AHCI controller.

    First of all you don't need the SetupRST.zip file, unless you are planning in using RAID. The drivers only are sufficient for simple AHCI controller, meaning that the f6flpy-x64 is more than adequate to install the driver from the Device Manager.

    To start you must know your chipset. To do that do the following:
    From the Device Manager, you must first go to the AHCI controller under IDE ATA/ATAPI controller. Select the generic one you currently have and open the Details tab. Click the dropdown and select Hardware ID.
    Click on one to select it and right click to copy it.
    It would be something similar to that: PCI\VEN_8086&DEV_9C83&SUBSYS_80C1103C

    With that you can either search in Microsoft Update Catalog or Intel Downloads and find the appropriate driver for your chipset. Not all Intel driver families run for every chipset.

    You can get a lot of helpful information from a specialized site like Win-Raid, if you like.

    EDIT: I just noticed in your BIOS image that the "Intel Rapid Storage Technology" in your BIOS is set to off! Set it to ON and try installing the driver again!
    Last edited by ddelo; 16 Jun 2018 at 07:04.
      My ComputerSystem Spec


  8. Posts : 736
    Win 10 pro Upgraded from 8.1
       16 Jun 2018 #8

    ddelo said: View Post
    You cannot install any driver for your AHCI controller.

    First of all you don't need the SetupRST.zip file, unless you are planning in using RAID. The drivers only are sufficient for simple AHCI controller, meaning that the f6flpy-x64 is more than adequate to install the driver from the Device Manager.

    To start you must know your chipset. To do that do the following:
    From the Device Manager, you must first go to the AHCI controller under IDE ATA/ATAPI controller. Select the generic one you currently have and open the Details tab. Click the dropdown and select Hardware ID.
    Click on one to select it and right click to copy it.
    It would be something similar to that: PCI\VEN_8086&DEV_9C83&SUBSYS_80C1103C

    With that you can either search in Microsoft Update Catalog or Intel Downloads and find the appropriate driver for your chipset. Not all Intel driver families run for every chipset.

    You can get a lot of helpful information from a specialized site like Win-Raid, if you like.

    EDIT: I just noticed in your BIOS image that the "Intel Rapid Storage Technology" in your BIOS is set to off! Set it to ON and try installing the driver again!
    And yes you can run your SSD/Hard drive on the RST driver without setting up a RAID array. In some cases SSD will run better on this driver

    Once you get into windows the first update you should make woulld be your latest Chipset Info files.

    Another thought since you've been at this awhile it might be a good Idea to clean your SSD/Disk before continuing you would do this
    Once Install opens press the F10 and Shift Key this will bring up a Command Prompt
    in the command prompt type
    diskpart
    list disk ; select the SSD/Hard drive you're installing too
    Clean
    convert to GPT
    exit

    now then if you see your SSD/Harddrive that you want to install to continue installing windows
    If you don't see the drive/Partition you want to install too, then select have driver and point to the RST driver you have on your install media
    Then you'll see your SSD/Hard drive and continue to install windows
    I have been assuming that your Install USB media has been created by MCT
    Another thing you should do is remove any other hard drive/SSD that are installed unplugging the power cable is sufficient in a Notebook physicaly remove any other hard drive/SSD that you are not installing windows too.

    To install IRST.exe file, that is a windows version of the RST driver if you wanted to install them you would do it while in windows. You don't really need it for anything unless you actually want to put a RAID array together
      My ComputersSystem Spec

  9.    17 Jun 2018 #9

    Clintlgm and ddelo, thanks for the invaluable info, but I am not getting anywhere with the Windows 10 installation, so I emailed to Gigabyte including the images, but don't expect a reply until the earliest by tomorrow afternoon EST. I took a slower philosophical approach because I no longer earn my bread and butter with computing or programming, and for basic tasks like email, and surfing the web, I am using and old Macbook with Linux Mint.

    Everything that was mentioned in the posts, I have done with no success except the SSD was cleaned and already set up as AHCI from the BIOS and as GPT using DISKPART, using the instructions from this site. This portion of the preparation operation has been set up perfectly, as reported by DISKPART.

    As mentioned earlier in my posts that this is a BEFORE installation problem, and not AFTER installation. Therefore, there is no device manager. As for the drivers, the Gigabyte motherboard uses an Intel B360 chipset, Intel gigabyte ethernet, and Intel wireless ac chipset since the WiFi is an integral part of the motherboard. (An additional reason why I selected it.)

    While waiting to resolve the Windows issue, I installed Linux Mint 18.3 in a partition of its own to see what problems I will encounter with Linux. The installation is insanely fast, it took ~5 minutes for the complete installation from a USB key. I have a Realtek Wifi dongle which works with Linux but unreliably and cannot update the driver because it needs to be disconnected, and Ethernet doesn't work yet. Currently, I erased this LM 18.3 version and installed Linux Mint 19 Beta, because I was told that the latest kernel is aimed for the 8th generation Intel chip.
      My ComputerSystem Spec


  10. Posts : 469
    Windows 10 Pro x64
       17 Jun 2018 #10

    ineuw said: View Post
    Clintlgm and ddelo, thanks for the invaluable info, but I am not getting anywhere with the Windows 10 installation, so I emailed to Gigabyte including the images, but don't expect a reply until the earliest by tomorrow afternoon EST. I took a slower philosophical approach because I no longer earn my bread and butter with computing or programming, and for basic tasks like email, and surfing the web, I am using and old Macbook with Linux Mint.

    Everything that was mentioned in the posts, I have done with no success except the SSD was cleaned and already set up as AHCI from the BIOS and as GPT using DISKPART, using the instructions from this site. This portion of the preparation operation has been set up perfectly, as reported by DISKPART.

    As mentioned earlier in my posts that this is a BEFORE installation problem, and not AFTER installation. Therefore, there is no device manager. As for the drivers, the Gigabyte motherboard uses an Intel B360 chipset, Intel gigabyte ethernet, and Intel wireless ac chipset since the WiFi is an integral part of the motherboard. (An additional reason why I selected it.)

    While waiting to resolve the Windows issue, I installed Linux Mint 18.3 in a partition of its own to see what problems I will encounter with Linux. The installation is insanely fast, it took ~5 minutes for the complete installation from a USB key. I have a Realtek Wifi dongle which works with Linux but unreliably and cannot update the driver because it needs to be disconnected, and Ethernet doesn't work yet. Currently, I erased this LM 18.3 version and installed Linux Mint 19 Beta, because I was told that the latest kernel is aimed for the 8th generation Intel chip.
    I apologize for the stupid suggestion about Device Manager check. I didn't pay the proper attention, that this was a pre-installation issue. Either way, I wish the Gigabyte support gives you a solution, Have always in mind that you have a very new product and not all its problems have been seen before.
    Takd care
      My ComputerSystem Spec


 
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