office 2010 not responding after update to 1809

Page 2 of 3 FirstFirst 123 LastLast
  1. Berton's Avatar
    Posts : 5,877
    Win10 Home and Pro, Win10 Insider Preview, WinXP Home Premium, Linux Mint
       10 Dec 2018 #11

    Just thought I'd add this, I Copied a large part of this page, opened Microsoft Word 2000 on my Windows 10 Version 1809 Build 17763.168, Pasted then both File, Save and File, Save As worked as designed. Also haven't had any issues with USB Thumb drives. The Notebook is rather old, a Dell Vostro 1510. My take on all the posts about issues with the latest Versions and Build updates to them leads me to believe most of the problems are with newer hardware, my newest is a 2-year-old Desktop.

    There's a couple of things that can be done in the line of diagnostics, one is to obtain a free Linux LiveDVD for testing the USB ports and the other is to install the free LibreOffice [or one of the other freebies available] to test the saving issue.
    DistroWatch.com: Put the fun back into computing. Use Linux, BSD. or my favorite Main Page - Linux Mint
    Home | LibreOffice - Free Office Suite - Fun Project - Fantastic People
      My ComputerSystem Spec

  2. AndreTen's Avatar
    Posts : 16,014
    Windows 10 (Pro and Insider Pro)
       10 Dec 2018 #12

    dmesal said: View Post
    Good Day Alll
    i plugged in my key for office 2010 and said its not valid it been valid fot the past 6-7 years getting updates and all

    NOT HAPPY this is for 1809 update?
    Checked known issues about 1809 Windows upgrade..
    Microsoft and Morphisec have identified an issue on devices that have installed Morphisec Protector or another application that uses the Morphisec Software Development Kit (SDK) including: Cisco AMP for Endpoints. These applications may impact customers’ ability to use the ‘Save As…’ dialog when saving documents in Microsoft Office applications. Saving of files is not impacted. (32-bit versions only)
    Do you have any of this installed?
      My ComputersSystem Spec

  3.    11 Dec 2018 #13

    Microsoft and Morphisec have identified an issue on devices that have installed Morphisec Protector or another application that uses the Morphisec Software Development Kit (SDK) including: Cisco AMP for Endpoints. These applications may impact customers’ ability to use the ‘Save As…’ dialog when saving documents in Microsoft Office applications. Saving of files is not impacted. (32-bit versions only)

    to be honest i'm not sure on the above but i got the office re-installed this am in Singapore and got all the up-dates that followed after checking for updates (seemed like hundreds) any how still stuck with not being able to save (new files) i can update older files (before 1809 update) and such really strange
      My ComputerSystem Spec

  4. AndreTen's Avatar
    Posts : 16,014
    Windows 10 (Pro and Insider Pro)
       11 Dec 2018 #14

    dmesal said: View Post
    Microsoft and Morphisec have identified an issue on devices that have installed Morphisec Protector or another application that uses the Morphisec Software Development Kit (SDK) including: Cisco AMP for Endpoints. These applications may impact customers’ ability to use the ‘Save As…’ dialog when saving documents in Microsoft Office applications. Saving of files is not impacted. (32-bit versions only)

    to be honest i'm not sure on the above but i got the office re-installed this am in Singapore and got all the up-dates that followed after checking for updates (seemed like hundreds) any how still stuck with not being able to save (new files) i can update older files (before 1809 update) and such really strange
    Temporary solution would be to first create a file (via new... in context menu, or copy file and rename it) and then saving it normally when edited.

    We will find solution in time ...
      My ComputersSystem Spec

  5.    13 Dec 2018 #15

    sorry to say

    nothing (new) will save i can mod old files and save just fine, copy text to word complete fail and when i do copy and past it ask's me if i want to save and i say yes and it dose not save i exit without saving. the normal menu of how/what version do you want to save does not appear. i get a odd green yellow upside down triangle that aske's to save but dosn't work.

    still working

    thanks all
      My ComputerSystem Spec

  6. AndreTen's Avatar
    Posts : 16,014
    Windows 10 (Pro and Insider Pro)
       13 Dec 2018 #16

    dmesal said: View Post
    sorry to say

    nothing (new) will save i can mod old files and save just fine, copy text to word complete fail and when i do copy and past it ask's me if i want to save and i say yes and it dose not save i exit without saving. the normal menu of how/what version do you want to save does not appear. i get a odd green yellow upside down triangle that aske's to save but dosn't work.

    still working

    thanks all
    Can you post a picture of what you're getting (that save as dialog)?
      My ComputersSystem Spec

  7.    14 Dec 2018 #17

    this is what i see when attempting to sa Click image for larger version. 

Name:	image.png 
Views:	30 
Size:	8.8 KB 
ID:	217230ve

    it goes in a loop save try yes dosn't give me the option of how (or where it just goes back to the beginning)

    painful

    thanks for all the help just thinking of nuking again and do the 64 bit ver i have 64 bit os but have seen a while back 32 was better

    DME
      My ComputerSystem Spec

  8. Berton's Avatar
    Posts : 5,877
    Win10 Home and Pro, Win10 Insider Preview, WinXP Home Premium, Linux Mint
       14 Dec 2018 #18

    I have Office 2000 with Word version 9 working okay on Windows 10 Version 1809 Build 17763.194. I checked under its Tools, Options then the File Location tab and the default location set is C:\Users\Owner\Documents. That setting may be an issue especially if removable media was involved.
    Click image for larger version. 

Name:	image.png 
Views:	25 
Size:	59.1 KB 
ID:	217236
      My ComputerSystem Spec

  9.    4 Weeks Ago #19

    Good Day Berton

    sorry to say i checked the setting in the area you said but no it didn't show as what yo had but but i found the area for 2010, any how still not working i nuked my setup (removed office and set up again 2010 this time 64 bit) same result not able to save files next i'll try MS and let them remote in.

    Many Thanks (not solved yet) will be i'm sure

    DME
      My ComputerSystem Spec

  10.    4 Weeks Ago #20

    Word 2010, 2013, 2016 and 2019 cannot save files in Windows v. 1809, if a COM add-in is enabled (specifically Adobe PDFMaker).

    There is a temporary workaround, until the Redmond geniuses provide a fix!

    1. Open Word as Administrator.
    2. Go to: File > Options > Add-ins
    3. At the bottom, select: COM Add-ins and press Go
    4. Disable (uncheck) all available Add-ins and specifically "Acrobat PDFMaker Office COM Addin" and click OK
    5. Restart Word.


    You should be able to save now.
      My ComputerSystem Spec


 
Page 2 of 3 FirstFirst 123 LastLast

Related Threads
Office 2010 update error in Microsoft Office and 365
This is the SECOND time this has happened to me on 2 different machines. I cannot for the life of me figure out why. The reapir/fix it doesn't work and the other machine I had to UNINSTALL office 2010 and reinstall to fix the issue, I am getting...
Source: April 2018 Office Update Release Office Updates Latest Office Updates for Windows
Windws 10 x64 is Offering me 4 Office 2010 updates: KB2553347, 4011188, 4011055, 2553338. The catch is, I don't have Office 2010 installed. I have been running Office 2016 (via Office 365) since it was released. :confused:
Getting update errors but don't have office 2010 on this system.
Definition Update Office 2010 KB3054979 in Windows Updates and Activation
Definition update office 2010 KB3054979, 32-bit, won't install on my Windows 10 desktop PC. I even downloaded it separately and it would still not install. Can anyone help, please?
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 21:29.
Find Us