Windows 10: 1 app stopping shutdown

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  1. Posts : 83
    Windows 10 Pro 10.0.17134 Build 17134
    Thread Starter
       14 Apr 2018 #11

    NO! It just says: This app is preventing shutdown. In your image, lucky you, it tells you what app it's talking about. Not in mine. This is where my natural curiosity kicks in. I tried clicking the small icon, I tried double-clicking it, I tried Shift-Click ... nothing!
    Tony V.
      My ComputerSystem Spec

  2. Posts : 30,654
    64-bit Windows 10 Pro build 17713
       14 Apr 2018 #12

    If you like, you could see if using the shortcut I posted will allow you to instantly shutdown for now.
      My ComputersSystem Spec

  3. Posts : 83
    Windows 10 Pro 10.0.17134 Build 17134
    Thread Starter
       14 Apr 2018 #13

    OK, here goes:
    I right click on the desktop and get a menu;
    I select new and shortcut'
    It asks me the location of the shortcut, I type desktop;
    It asks me to give the shortcut a name, I type shutdown;
    The only option now is Finish.
    So, where do I enter your shutdown /s /f /t 0 ???? I'm lost!

    Heavens, I hate being old!
    Tony V.
    Last edited by Tony Vella; 14 Apr 2018 at 10:33. Reason: Forgot to sign post
      My ComputerSystem Spec

  4. Posts : 30,654
    64-bit Windows 10 Pro build 17713
       14 Apr 2018 #14

    No worries Tony.

    You can use Option Three below like you posted to create the shortcut. You would enter the command at step 2 for the location instead, and can enter any name (ex: "Shut down") you like at step 3.

    Create Shortcut to App, File, Folder, Drive, or Website in Windows 10 Windows 10 Tutorials
      My ComputersSystem Spec

  5. Posts : 83
    Windows 10 Pro 10.0.17134 Build 17134
    Thread Starter
       14 Apr 2018 #15

    Thanks again, Brink, Option 3 worked out fine and I had no issues when restarting the laptop.
    I should like to mark this thread as solved but it really isn't, is it? It's just a workaround.
    So, I'l wait a while, maybe a formal solution shows up.
    Tony V.
      My ComputerSystem Spec

  6. Posts : 30,654
    64-bit Windows 10 Pro build 17713
       14 Apr 2018 #16

    Yeah, it's not completely solved until you find out which app is hanging at shut down.

    Does it happen if you shut down while in Safe Mode?

    If not, then how did troubleshooting with a clean boot posted below go? It's a bit of a pain, but you'll have to shut down between the steps until you hopefully find a culprit.

    1 app stopping shutdown - Windows 10 Forums
      My ComputersSystem Spec

  7.    14 Apr 2018 #17

    The tab is Processes and right now it shows: Thunderbird (32 bit); Chrome 11; Task Master.
    The tab should have 100+ processes.

    I don't know how to change the "automatic" in Windows
    There is a tutorial for that.

    Norwegian? It would be a one-way dialogue. (smiley)

    edited to add: Is the shutdown always interrupted? Might want to look at the Startup tab in Task Manager for possible third-party offenders.
      My ComputerSystem Spec

  8. Posts : 3,261
    10.5 Home 1803 x64
       14 Apr 2018 #18

    Once you get that message, cancel the shutdown, open taskmanager, check - Processes - Apps.
    There should be that many. "End task" for one app and try to restart, it it still hangs, try another.

    You can also download Process Explorer. Start it and check, if there is anything running in the tree/under "rundll32.exe", it might be a running scheduled task (no icon/name).
    Attached Thumbnails Attached Thumbnails capture_04142018_194901.jpg  
      My ComputerSystem Spec

  9. Posts : 83
    Windows 10 Pro 10.0.17134 Build 17134
    Thread Starter
       19 Apr 2018 #19

    I think by process of elimination as recommended I have finally isolated the app that was causing the shutdown problem. It was a desktop search engine which continues to "update index" even after you shut it down. I have uninstalled the app and for the last three days I have not had the shutdown problem a single time. I shall wait a few more days and if things stay the same I shall mark the thread as solved. Thanks to all. Tony V.
      My ComputerSystem Spec

  10. Posts : 30,654
    64-bit Windows 10 Pro build 17713
       19 Apr 2018 #20

    That's great news so far Tony.
      My ComputersSystem Spec

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